Decide – Delegate – Focus: How Managers become the number one factor for success

Pressure for change and the need for leadership to adapt

It is known as the automation paradox: it describes the phenomenon whereby the more efficiently an automated system operates, the more important human oversight, collaboration or intervention become.

Applied to banks, this means that the better and more reliably banking processes are automated, the more critical and important the role of humans becomes. Particularly when it comes to complex decisions or when something goes wrong, swift and decisive intervention is required. This applies above all to managers on the front line.